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Is it time to find a new Managed Service Provider?

By Kendall King | June 28, 2021

Reading Time: 5 minutes Feeling unappreciated is the number 1 reason customers switch to a different product or service. Outstanding customer service has never been more critical, especially during COVID-19. If anything, the pandemic has raised customer expectations. Gartner predicted in 2014 that 89% of businesses would start competing on the quality of their customer experience. This has never been more pertinent than in 2021. The reality is customers’ expectations have risen, and traditional customer service techniques are no longer enough in the modern landscape. Here is our list of what you should expect from your Managed Service Provider (MSP) in 2021: Is your…

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benefits server virtualisation business

Should you make your business virtual in 2021?

By Kendall King | April 11, 2021

Reading Time: 5 minutes All signs point to a virtual future. Forget about those goofy Virtual Reality goggles, gloves and environments filled with death-defying simulations, scenic vistas and out of this world experiences. The advantages of virtualisation are numerous and have created remarkable new realities for virtual businesses. What is a virtual business? https://www.thebalancesmb.com/a-definition-of-virtual-business-2948416 Most, if not all businesses in 2021 are virtual to some degree. If you use electronic methods to conduct business, technically that is virtual. Strict lockdowns forced many businesses to transition into the virtual world to survive in the real one. Focusing on digital capabilities allows businesses to scale back…

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Spectre And Meltdown Security Vulnerabilities

By Gerardo Altman | February 26, 2021

Reading Time: 2 minutes Spectre And Meltdown Security Important Update: Spectre And Meltdown Security Vulnerabilities estimated 5-30% performance hit across the board Global Industry-wide Impact Over the last week, the IT industry has been advised of new security vulnerabilities that affect all Intel, AMD, ARM and other CPU vendors. Industry information advises these CPUs have a security vulnerability which allows malicious code to be executed by applications to gain access to any data that resides within the CPU and cache. This includes any data you have entered into browsers, files you have opened, etc which contain any and all levels of information from public…

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More on Spectre and Meltdown Security

By Gerardo Altman | February 26, 2021

Reading Time: 3 minutes Spectre and Meltdown (Part 2) Spectre and Meltdown Security Looking At The First Line Of Defence For Your Business; As the industry comes to terms with the logistics and scale of the Spectre and Meltdown issue we are starting to see some cracks in the wall from vendors on providing stable patches to counteract the potential stealing of sensitive data across the board. If you’re not up to speed with the issue take a look at our previous post Spectre and Meltdown for a quick overview of the problem at hand. Reports from bloggers and news articles on BSOD –…

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cloud infrastructure

Cloud Strategy – Private Cloud

By Gerardo Altman | February 18, 2021

Reading Time: 2 minutes Cloud Strategy – Which is right for your organisation? I recently read an article by SmartCompany “the first three things Steve Jobs would have done if he ran your business” about the late Steve Jobs’ return to Apple and the change in company strategy to shift from major fail into a global dominating brand. If you’re interested in reading the article head over to SmartCompany, it’s quite inspiring and a good read with the video. Below is a quick link to the video. It got me thinking about what we do here and how we help clients develop and deliver…

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Odoo discuss

Let’s discuss Odoo Discuss

By David Sorauer | February 18, 2021

Reading Time: 7 minutes Instant Messaging (IM) is an integral part of our everyday lives, even more, due to the COVID-19 pandemic. IM brings us closer together by allowing us to connect and collaborate with people regardless of their location and helps centralise the conversation for quick reference. A brief history of Instant Messaging IM made a name for itself in November 1996 when Mirabilis launched ICQ, a free IM platform available to the public. Remember, this was released in a time before smartphones and mobile apps. ICQ was a software application that you needed to install on your personal computer, laying the foundation…

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remote working

Does your business provide a flexible environment for staff to work remotely when needed?

By Kendall King | February 14, 2021

Reading Time: 6 minutes Remote Working 2020 was insane. In 3 months, Australia saw devastating bushfires, floods and a global pandemic. With rice, pasta, toilet paper and many other essential items missing from the shelves it feels like we were participating in an episode of Doomsday Preppers. With recommendations to self-isolate, the idea of working remotely has never been so popular. However, there are many other uses and benefits that remote work holds other than living in an apocalyptic society. Why having the ability to work remotely is so essential for businesses It is hard to estimate how a natural disaster or global crisis…

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Office 365 alternatives

Alternatives to Microsoft Office 365

By Kendall King | February 14, 2021

Reading Time: 3 minutes Microsoft Office 365 Alternatives Microsoft has the biggest name in the business, especially when it comes to the Office productivity suite. With over 180 million monthly users it is hard to argue that Microsoft is a dominating force in the industry. The good news is that Office 365 is not your only option, a growing number of companies have made significant developments and created their own productivity applications that offer spreadsheets, word processing and presentations, some of which challenge Microsoft’s leading service. The alternatives offer competitive pricing over an Office 365 subscription, some are even free to use. In Australia,…

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Free SSL certificates for shared hosting accounts

Shared Hosting Free SSL Certificates

By Gerardo Altman | February 13, 2021

Reading Time: 2 minutes SSL Certificates Announcing free SSL certificates in Australia for all shared hosting accounts including SMB, Reseller and Reseller client accounts. Everyone loves free stuff and a free SSL certs securing your website fits right into that equation. Yes, the old adage stands true ‘you get what you pay for’ is always right but in this instance, it really comes down to what do you really need for your website? If you’re running an eCommerce store/shopping cart then you should always purchase an SSL certificate. This will insure your site for the potential of fraudulent activity taking place if the SSL…

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cloud sericesv

Tips to grow your business in the Cloud

By Gerardo Altman | February 13, 2021

Reading Time: 2 minutes Grow Your Business in the Cloud Our recently published article for Dynamic Business Magazine providing “Tips to grow your business in the Cloud”, you can review the original article on the Dynamic Business website or read on below. The cloud is an easy way to automate and manage the varying data needs of your business and there are many different providers available. Each provider may vary in quality and infrastructure, so it important to take the time to do your research before handing over your precious cash. A good first step before doing any sort of research is to identify…

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