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Is it time to find a new Managed Service Provider?

By Kendall King | June 28, 2021

Reading Time: 5 minutes Feeling unappreciated is the number 1 reason customers switch to a different product or service. Outstanding customer service has never been more critical, especially during COVID-19. If anything, the pandemic has raised customer expectations. Gartner predicted in 2014 that 89% of businesses would start competing on the quality of their customer experience. This has never been more pertinent than in 2021. The reality is customers’ expectations have risen, and traditional customer service techniques are no longer enough in the modern landscape. Here is our list of what you should expect from your Managed Service Provider (MSP) in 2021: Is your…

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Managed IT Services & Support

By Kendall King | June 16, 2021

Reading Time: 6 minutes What are Managed Services? Glad you asked. Managed services are classified as ongoing support provided by an external IT provider. Many Managed Service Providers (MSP) charge a  minimum monthly cost for a set number of hours each month which can increase depending on the level of support needed and hours consumed, you’ll find most providers work with 10 hour blocks on average. However, depending on the agreement in place some providers offer smaller blocks of prepaid hours for smaller businesses who’s requirements are less demanding. MSP’s can deliver a range of support services ranging from proactively monitoring and maintaining your…

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Benefits Of Hosting Your Website Locally

By Kendall King | May 18, 2021

Reading Time: 6 minutes What is Web Hosting? The short version – Web hosting is a service provided by a hosting provider that allows businesses or individuals to publish their website and content on the internet. Many content management systems (like Wix & Squarespace) provide their own managed hosting services, while the likes of WordPress offers both hosted and self hosted options. Today we are going to go over why it’s a better idea to host your website locally. Benefits of hosting your website in Australia Selecting the right web hosting provider is a decision that requires careful consideration and with so many choices…

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Managed WordPress Hosting Australia

By Kendall King | May 18, 2021

Reading Time: 5 minutes As of 2021, WordPress powers 39.6% of the internet and is the most popular platform for building websites in the world. Major brands such as Mercedes-Benz and The Walt Disney Company are using WordPress to run their websites. Don’t let these prestigious companies scare you off. Yes, WordPress can build complex sites, but it can also be customised for any website, no matter its purpose or size. What is Managed WordPress Hosting? WordPress is a free platform with no subscription model or recurring costs. However, all websites need to be hosted on a server which means there will be additional…

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social media vs blogging for business

Can your business be successful without social media?

By Kendall King | April 30, 2021

Reading Time: 4 minutes 3.96 billion people use social media. That’s over 50% of the world’s population (https://backlinko.com/social-media-users). Social media platforms like Facebook and Instagram produce the same dopamine-inducing effects caused by recreational drugs and gambling. If you scroll through Facebook or Instagram, it is one artificially staged illusion after another. Users are not primarily addicted to social media for the content. They are addicted to the positive social feedback they receive on their posts. Social media is a self-indulgent pastime. Social media Vs Blogging Many small businesses and start-ups use social media exclusively to run their business due to convenience and cost. If…

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Cheap Email Hosting

By Kendall King | April 24, 2021

Reading Time: 5 minutes When we see the words CHEAP plastered across a product or service, we often write it off as low quality. The first Pineapple brought back to Europe sold for $7,500. Temples were built to honour this illustrious fruit, and it was so exclusive that only royalty could afford to indulge in its sweet taste. Today Pineapples are produced in enormous quantities and can be purchased for less than $5. Does the drastic price drop make the Pineapple taste any different? Of course not, so why aren’t we stockpiling Pineapples instead of toilet paper? Because psychologically, we associate a higher price…

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Should you make your business virtual in 2021?

By Kendall King | April 11, 2021

Reading Time: 5 minutes All signs point to a virtual future. Forget about those goofy Virtual Reality goggles, gloves and environments filled with death-defying simulations, scenic vistas and out of this world experiences. The advantages of virtualisation are numerous and have created remarkable new realities for virtual businesses. What is a virtual business? https://www.thebalancesmb.com/a-definition-of-virtual-business-2948416 Most, if not all businesses in 2021 are virtual to some degree. If you use electronic methods to conduct business, technically that is virtual. Strict lockdowns forced many businesses to transition into the virtual world to survive in the real one. Focusing on digital capabilities allows businesses to scale back…

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Spectre And Meltdown Security Vulnerabilities

By Gerardo Altman | February 26, 2021

Reading Time: 2 minutes Spectre And Meltdown Security Important Update: Spectre And Meltdown Security Vulnerabilities estimated 5-30% performance hit across the board Global Industry-wide Impact Over the last week, the IT industry has been advised of new security vulnerabilities that affect all Intel, AMD, ARM and other CPU vendors. Industry information advises these CPUs have a security vulnerability which allows malicious code to be executed by applications to gain access to any data that resides within the CPU and cache. This includes any data you have entered into browsers, files you have opened, etc which contain any and all levels of information from public…

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More on Spectre and Meltdown Security

By Gerardo Altman | February 26, 2021

Reading Time: 3 minutes Spectre and Meltdown (Part 2) Spectre and Meltdown Security Looking At The First Line Of Defence For Your Business; As the industry comes to terms with the logistics and scale of the Spectre and Meltdown issue we are starting to see some cracks in the wall from vendors on providing stable patches to counteract the potential stealing of sensitive data across the board. If you’re not up to speed with the issue take a look at our previous post Spectre and Meltdown for a quick overview of the problem at hand. Reports from bloggers and news articles on BSOD –…

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cloud infrastructure

Cloud Strategy – Private Cloud

By Gerardo Altman | February 18, 2021

Reading Time: 2 minutes Cloud Strategy – Which is right for your organisation? I recently read an article by SmartCompany “the first three things Steve Jobs would have done if he ran your business” about the late Steve Jobs’ return to Apple and the change in company strategy to shift from major fail into a global dominating brand. If you’re interested in reading the article head over to SmartCompany, it’s quite inspiring and a good read with the video. Below is a quick link to the video. It got me thinking about what we do here and how we help clients develop and deliver…

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