If you’re a small or medium-sized business owner, chances are you’ve wondered about how much managed IT services cost. And if this model is cost-effective, when compared with the traditional “break/Fix” model.

With technology playing a crucial role in business success, many companies are turning to managed IT service providers to keep their IT systems running smoothly, securely, and efficiently.

But what do you actually pay for, and how much should you expect to budget?

What Are Managed IT Services?

Before we get to the numbers, it’s important to understand what managed IT services include. A managed IT service provider (MSP) takes care of your business’s IT infrastructure, from proactive monitoring and maintenance to cybersecurity, cloud management, and data backups.

Instead of waiting for something to go wrong (and paying for emergency fixes), you pay a predictable monthly fee for expert support that keeps your technology performing reliably.

How Much Do Managed IT Services Cost in Australia?

The cost of managed IT services in Australia typically ranges from:

• $100 – $250 per user per month for comprehensive, fully managed support.
• $80 – $150 per device per month for standard coverage of servers, workstations, and network devices.
• Custom packages for more complex environments or cloud-heavy infrastructure.

The final price depends on several key factors, including:

1. The Size of Your Business

The more users, devices, and locations your business has, the more complex your IT environment becomes, which can influence your monthly fee.

2. Level of Support Required

Basic packages often include monitoring, maintenance, and helpdesk support. More advanced MSP plans add 24/7 coverage, cybersecurity management, disaster recovery, and strategic IT consulting.

3. Cloud and Infrastructure Management

If your business uses cloud platforms like Microsoft 365, Google Workspace, AWS, or Velocity Host’s NextCloud or DaaS, your MSP may manage licenses, updates, and performance, usually at an additional cost.

4. Cybersecurity and Compliance

With cyber threats on the rise, most MSPs now include advanced security features such as endpoint protection, firewalls, and data backup solutions. Comprehensive security plans can increase the cost but drastically reduce your risk of downtime or breaches.

Why Managed IT Services Are Worth the Investment

Many business owners see IT support as a cost, but in reality, it’s an investment in business continuity, productivity, and growth.

Here’s why:

• Predictable monthly costs make budgeting and planning easier.
• Fewer IT disruptions mean more system uptime and staff productivity.
• Improved security protects your data and company’s reputation.
• Strategic IT advice helps your business scale with confidence.

Partnering with an experienced MSP provides access to a team of experts who understand how to align technology with your business goals.

How to Choose the Right Managed IT Partner

When comparing managed service providers, don’t just look at the price tag. Consider:

• Their experience working with Australian SMEs
• The range of services included (cybersecurity, backups, cloud, etc.)
• Response times and service level agreements (SLAs)
• The ability to scale with your business as your needs grow
• Personalised (bespoke) service offerings

If you’re ready to take control of your IT costs and get expert support tailored to your business, explore Velocity Host’s Managed IT Support Services.

We’ll help you design a plan that fits your business size, goals, and budget — so you can focus on running your company, not your IT systems.