Our Managed Service Packs are recommended for businesses who don’t have the in-house resources, knowledge or time to configure, setup and manage their own desktops & servers. Our professional qualified system administrators will take full administrative control and will set up your Virtual or Dedicated Server/ Desktop for maximum performance. We will then monitor and maintain your desktop or server allowing you a hassle free experience.
Server 2012, 2016, 2019
CentOS, Ubuntu, eOS
VPS Management is provided via an email ticket system, each request is given a unique ticket ID for tracking and audit purposes. Please note that Managed VPS customers will not have full root access to managed servers to ensure that the environment is secure. Some control will be available and we are happy to discuss individual needs as required.
Managed VPS will be configured to meet your business requirements, our team will apply best practices security hardening and tune the system for maximum performance. Domain Names, DNS and Hosting accounts will be set up and appropriate resources balanced across the server.
Our emergency support gives you direct 24x7 access to an on duty Lvl 1 system administrator for critical server down issues. Emergency support issues covered by 24/7 Support include service restarts, server reboots and server or services down. Non-critical issues are not addressed using the emergency support service.
A well-rounded support offering must include managed backups and we provide one the most comprehensive off-server backups available in the industry. Backups are taken nightly with a 14 Day retention period and sent to our dedicated Veeam repository. Request to have individual files & folders restored or a complete server to any of the captured nightly bacups.
Our team will support and patch all base operating systems when official updates, bug fixes and security patches are available. Patching is applied monthly unless the severity of exposure is high, providing peace of mind knowing you have constant up-to-date protection. Only official OS repositories are supported.
Your server will be added to our advanced PRTG monitoring pool for better visibility 24x7, pre configured alerts notify all parties of any monitored issues so immediate action can be taken, snapshot reports are kept for 7 days providing transparency over any service interruptions. Over 200+ monitoring sensors available: CPU, Ram, IO & many more.
Looking for Managed VPS Hosting Services in Australia? At Velocity Host, we offer cloud, web hosting solutions and more for small and medium businesses Australia wide. For more information, call us on +61 2 8005 7353 (24×7)