KISS:
Managed
I.T. Services
Managed IT Support Services for Your Growing Business
When technology underpins your operations, what you need is more than break/fix help — you need a dependable IT partner. At Velocity Host, we deliver proactive, scalable managed IT solutions to help your business operate smoothly, securely, and with confidence.
Why Managed IT Support?
Predictable expenditure instead of surprise bills, you enjoy a fixed monthly cost. This lets you budget reliably and shift from reactive firefighting to strategic planning.
Focus on your business, not technology. As a business owner, your priority is growth, not troubleshooting networks. Let our team manage your IT so you can stay focused on serving customers, refining processes, and chasing opportunities.
Better security, higher compliance standards. Cyber threats are real, but we continuously monitor systems, apply patches, detect vulnerabilities, and enforce industry-standard safeguards so your data and reputation stay secure.
Minimal downtime, more productivity. We aim to identify and resolve issues before they interrupt workflows. When incidents do surface, rapid-response procedures and defined service levels keep disruption to a minimum.
Local and responsive support. Our support team operates in Australia (your time zone), so when you call, you won’t wait for overseas help. You’ll get real assistance during your working hours.
Our Managed IT Services Include
We tailor services to your business size, needs, and risk appetite. Here’s what many of our clients rely on:
1. Help Desk & Support
A single point of contact for all your IT issues, whether it’s a software error, printer failure, or user training question. Our friendly support team works with you until every issue is resolved.
2. Infrastructure Management
We design, deploy, and maintain your IT backbone — servers, networks, storage, cloud systems — following industry best practices so your infrastructure remains stable, scalable, and secure.
3. Security & Backup
Complete security oversight includes regular vulnerability scanning, intrusion detection, antivirus/anti-malware, patch management, and disaster-recovery planning. Your data is backed up regularly and kept safe from threats like ransomware.
4. Disaster Recovery & Business Continuity
How long can you afford to go offline? We help you:
- Define acceptable data loss (Recovery Point Objective).
- Define acceptable downtime (Recovery Time Objective).
- Build a plan, and test it — so your business can bounce back quickly after a disruption.
5. Efficiency & Workflow Optimisation
We don’t just fix problems, we look for opportunities. Our experts help you streamline processes, automate repetitive tasks, and adopt tools that free up your team to do more value-added work.
Pricing
We understand every business is different, so we offer flexible support programs. Options may include:
| Tier | Features | Ideal for |
|---|---|---|
| Basic / Remote Support | Remote troubleshooting during business hours | Smaller teams needing essential support |
| Production / Enhanced Support | Extended hours, faster response on critical issues | Companies with more complex operations |
| Premier / Full Support | Dedicated account manager, priority response, onsite visits | Businesses requiring full IT coverage |
We also offer:
- Hourly support (e.g. $150/hour + GST, minimum hours apply)
- Pre-purchased “block of hours” bundles.
- Monthly flat-rate plans aligned with your risk level and scale.
- We define response targets and escalation paths in a Service Level Agreement (SLA) tailored to your needs.
Why Business Owners Stay With Velocity Host
Dedicated Account Manager
You’ll always have a go-to person who understands your business and coordinates all support.
Onsite & Remote Flexibility
We come to you when needed, but most issues we resolve remotely, saving time and cost.
Aligned with Australian Business Hours
Support is delivered locally during your operating hours.
Proactive Mindset
We don’t wait for things to break. We work continuously to prevent issues from impacting your operations.
F.A.Q
Contact US Today
Let’s talk about how to make your IT a strength, not a headache. Whether you need reactive support, full managed services, or somewhere in between, we’ll craft a plan that fits your budget and ambitions.