Yes, all of our plans come with a no-risk 60-day money back guarantee for the hosting portion of your package. There are no facilities to credit domain name registration but domains can be migrated to a different registrar. (We will retain .au 2 years – $27.90 and .com 1 year – $13.95 on request of 60-day money back guarantee).

Yes, we provide Reseller Hosting packages that allow for the hosting of "Multiple Sites. Each reseller package allows each of your clients to have their own cPanel login and access to their own resources.

Reseller packages should be used if providing hosting to others, e.g. for web designers or developers or if you wish to host multiple websites each with their own dedicated resources for best performance.

The reseller "Managed Web" add-on provides private DNS name servers (e.g. ns1.yourdomain.com and ns2.yourdomain.com instead of ns1.webhostingresellers.com.au and ns2.webhostingresellers.com.au). Velocity Host also allows cPanel white labelling for your brand.

Most accounts are setup automatically in less than 5 minutes. If you've not received your welcome email within 1 hour after ordering please check it has not been caught by your SPAM filter. Please contact our sales team if you still can't find the email – [email protected] and quote your domain or account name in the subject field.

Yes, Velocity Host has implemented the Let’s Encrypt SSL project; a free, automated, and open certificate authority (CA), run for the public’s benefit to provide SSL certificates. You can turn on SSL for any of your sites through cPanel without incurring any SSL certificate or dedicated IP costs.

If moving from another host that uses the cPanel control panel we can move the first 10 sites for free. The next 11 to 21 sites are billed at a one-time fee of $5.50 per site and 21 or more sites are billed at a one-time fee of $2.20 per site, inclusive of GST. Simply open a technical support ticket after account activation requesting this service.

Moving sites from a non-cPanel server to a cPanel server needs to be handled manually. This process can be quite time consuming. Transfers from non-cPanel servers are billed at a one-time fee of $110.00 per site. This service can be ordered during checkout using the “Assisted Migration” option.

We accept payment by Visa, MasterCard and American Express.

As your business grows, sometimes website visitors can increase your monthly traffic usage. Our AUP – Acceptable Use Policy – allows for spikes in traffic of up to 20% in any given month. After this limit is reached the account will automatically be temporarily suspended. Don’t worry, we can unsuspend the account! Just let us know what’s happened and we’ll work with you to find a solution that works for everyone.