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Is it time to find a new Managed Service Provider?

By Kendall King | June 28, 2021

Reading Time: 5 minutes Feeling unappreciated is the number 1 reason customers switch to a different product or service. Outstanding customer service has never been more critical, especially during COVID-19. If anything, the pandemic has raised customer expectations. Gartner predicted in 2014 that 89% of businesses would start competing on the quality of their customer experience. This has never been more pertinent than in 2021. The reality is customers’ expectations have risen, and traditional customer service techniques are no longer enough in the modern landscape. Here is our list of what you should expect from your Managed Service Provider (MSP) in 2021: Is your…

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managed IT support

Managed IT Services & Support

By Kendall King | June 16, 2021

Reading Time: 6 minutes What are Managed Services? Glad you asked. Managed services are classified as ongoing support provided by an external IT provider. Many Managed Service Providers (MSP) charge a  minimum monthly cost for a set number of hours each month which can increase depending on the level of support needed and hours consumed, you’ll find most providers work with 10 hour blocks on average. However, depending on the agreement in place some providers offer smaller blocks of prepaid hours for smaller businesses who’s requirements are less demanding. MSP’s can deliver a range of support services ranging from proactively monitoring and maintaining your…

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