We're always on the lookout to improve services and deliver incredible value to clients. Recently we introduced three new SMB shared hosting plans specifically designed to cater for a range of business uses; from small Start-Ups to Established businesses and Pro packages catering to all business types.
In designing these new packages we consulted heavily with clients really listening to pain points on how we could help our SMBs manage their data better. A strong theme kept surfacing - the management of backups and file restores was an area desperately needing improvement.
By default, cPanel provides a very basic method for backing up your hosted data, which is the all or nothing approach. These server backups live in the same hosting space as your site files and can become excessively data-heavy, consuming a large chunk of your allocated hosted storage space if not regularly removed.
When you revert to a previous website backup in cPanel, it actually overwrites all the current data (so it's gone forever!) which means that it isn't possible to simply restore a specific file, email or DB.
This only left you with the painstaking option of downloading the entire backup to your desktop, digging through all those files and folders and trying to find the data you actually need. Clearly not an ideal scenario, not to mention very time-consuming.
Now we're giving you the ability to automatically create backups at regular intervals, plus the ability to restore files, folders, emails etc on a granular level without even needing to engage with our support team.
Very easy, amazingly fast, and you're in total control.
To be able to achieve Self Service Restores we first needed to tackle the outstanding challenge
How do we make backing up so simple that you don't have to click anything and you aren't even aware it's happening?
So we've created automated nightly backups for every SMB Shared Hosting account on (vh) cPanel servers. Every night while you sleep, your website data is backed up to a dedicated repository where we hold onto it for 14 days. You can't get much simpler than that!
Self Service Restores – creating new I.T. heroes every day! ;)