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Is it time to find a new Managed Service Provider?

By Kendall King | June 28, 2021

Reading Time: 5 minutes Feeling unappreciated is the number 1 reason customers switch to a different product or service. Outstanding customer service has never been more critical, especially during COVID-19. If anything, the pandemic has raised customer expectations. Gartner predicted in 2014 that 89% of businesses would start competing on the quality of their customer experience. This has never been more pertinent than in 2021. The reality is customers’ expectations have risen, and traditional customer service techniques are no longer enough in the modern landscape. Here is our list of what you should expect from your Managed Service Provider (MSP) in 2021: Is your…

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Managed IT Services & Support

By Kendall King | June 16, 2021

Reading Time: 6 minutes What are Managed Services? Glad you asked. Managed services are classified as ongoing support provided by an external IT provider. Many Managed Service Providers (MSP) charge a  minimum monthly cost for a set number of hours each month which can increase depending on the level of support needed and hours consumed, you’ll find most providers work with 10 hour blocks on average. However, depending on the agreement in place some providers offer smaller blocks of prepaid hours for smaller businesses who’s requirements are less demanding. MSP’s can deliver a range of support services ranging from proactively monitoring and maintaining your…

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wordpress hosting australia

Benefits Of Hosting Your Website Locally

By Kendall King | May 18, 2021

Reading Time: 6 minutes What is Web Hosting? The short version – Web hosting is a service provided by a hosting provider that allows businesses or individuals to publish their website and content on the internet. Many content management systems (like Wix & Squarespace) provide their own managed hosting services, while the likes of WordPress offers both hosted and self hosted options. Today we are going to go over why it’s a better idea to host your website locally. Benefits of hosting your website in Australia Selecting the right web hosting provider is a decision that requires careful consideration and with so many choices…

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Managed WordPress Hosting Australia

By Kendall King | May 18, 2021

Reading Time: 5 minutes As of 2021, WordPress powers 39.6% of the internet and is the most popular platform for building websites in the world. Major brands such as Mercedes-Benz and The Walt Disney Company are using WordPress to run their websites. Don’t let these prestigious companies scare you off. Yes, WordPress can build complex sites, but it can also be customised for any website, no matter its purpose or size. What is Managed WordPress Hosting? WordPress is a free platform with no subscription model or recurring costs. However, all websites need to be hosted on a server which means there will be additional…

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social media vs blogging for business

Can your business be successful without social media?

By Kendall King | April 30, 2021

Reading Time: 4 minutes 3.96 billion people use social media. That’s over 50% of the world’s population (https://backlinko.com/social-media-users). Social media platforms like Facebook and Instagram produce the same dopamine-inducing effects caused by recreational drugs and gambling. If you scroll through Facebook or Instagram, it is one artificially staged illusion after another. Users are not primarily addicted to social media for the content. They are addicted to the positive social feedback they receive on their posts. Social media is a self-indulgent pastime. Social media Vs Blogging Many small businesses and start-ups use social media exclusively to run their business due to convenience and cost. If…

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cheap email hosting in australia

Cheap Email Hosting

By Kendall King | April 24, 2021

Reading Time: 5 minutes When we see the words CHEAP plastered across a product or service, we often write it off as low quality. The first Pineapple brought back to Europe sold for $7,500. Temples were built to honour this illustrious fruit, and it was so exclusive that only royalty could afford to indulge in its sweet taste. Today Pineapples are produced in enormous quantities and can be purchased for less than $5. Does the drastic price drop make the Pineapple taste any different? Of course not, so why aren’t we stockpiling Pineapples instead of toilet paper? Because psychologically, we associate a higher price…

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benefits server virtualisation business

Should you make your business virtual in 2021?

By Kendall King | April 11, 2021

Reading Time: 5 minutes All signs point to a virtual future. Forget about those goofy Virtual Reality goggles, gloves and environments filled with death-defying simulations, scenic vistas and out of this world experiences. The advantages of virtualisation are numerous and have created remarkable new realities for virtual businesses. What is a virtual business? https://www.thebalancesmb.com/a-definition-of-virtual-business-2948416 Most, if not all businesses in 2021 are virtual to some degree. If you use electronic methods to conduct business, technically that is virtual. Strict lockdowns forced many businesses to transition into the virtual world to survive in the real one. Focusing on digital capabilities allows businesses to scale back…

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Is Nextcloud the Best Zoom Alternative in 2021?

By Kendall King | February 15, 2021

Reading Time: 7 minutes Nextcloud Vs Zoom Vs Microsoft Teams In 2020, webcam’s were one of the most sought after tech items. You would probably have had better luck climbing Mount Everest without an oxygen tank. Video conferencing experienced a surge in demand. In a world of self-isolation, it became the most critical tool for most businesses to survive the pandemic. In Australia, restrictions have eased, and many workers have returned to the workplace and joined their fellow staff members in the physical realm. However, many people (like me) are reluctant to go back into the office full time. Not for fears of catching…

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remote working

Does your business provide a flexible environment for staff to work remotely when needed?

By Kendall King | February 14, 2021

Reading Time: 6 minutes Remote Working 2020 was insane. In 3 months, Australia saw devastating bushfires, floods and a global pandemic. With rice, pasta, toilet paper and many other essential items missing from the shelves it feels like we were participating in an episode of Doomsday Preppers. With recommendations to self-isolate, the idea of working remotely has never been so popular. However, there are many other uses and benefits that remote work holds other than living in an apocalyptic society. Why having the ability to work remotely is so essential for businesses It is hard to estimate how a natural disaster or global crisis…

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Office 365 alternatives

Alternatives to Microsoft Office 365

By Kendall King | February 14, 2021

Reading Time: 3 minutes Microsoft Office 365 Alternatives Microsoft has the biggest name in the business, especially when it comes to the Office productivity suite. With over 180 million monthly users it is hard to argue that Microsoft is a dominating force in the industry. The good news is that Office 365 is not your only option, a growing number of companies have made significant developments and created their own productivity applications that offer spreadsheets, word processing and presentations, some of which challenge Microsoft’s leading service. The alternatives offer competitive pricing over an Office 365 subscription, some are even free to use. In Australia,…

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